Terms and Conditions

Term & Conditions

  • DEFINITION OF TERMS IN THIS WEBPAGE AND IN THE ONLINE STUDENT PORTAL:

    • "Classes" refers to the time & date. For example: Friday 4/3/16.
      • Therefore, a "class" is distinguishable from a "lesson" because a "class" cannot ever be repeated.
    • "Lessons" refers to the academic content used during a "class". For example: "IELTS - Writing Task 2 - Analysis of vocabulary about the environment
      • A "lesson" is distinguishable from a "class" because a "lesson" can be repeated multiple times during multiple "classes"

  • Confirmed & Waiting Lists for classes:

    • Places in classes are determined on a first in, first served basis. This means that once a class reaches a maximum number, any students who try to select the class will be placed on a waiting list. (Exemption for your first week prior to Wednesday night schedule release)
    • It is therefore the responsibility of each student to register for classes as soon as possible after each Wednesday 9pm.

  • More information regarding the Waiting List:

    • Students should be aware that they will be automatically placed on a Waiting List for some classes for one of the following reasons:
      • 1. Because they have left it too late to select classes in their Student Portal and therefore the class has already reached maximum capacity.
      • 2. Because they have repeatedly failed to cancel registration for classes they have previously selected (see next point for further explanation)

  • Classes must be cancelled with anticipation:

    • If a student is no longer able to attend a class they previously registered for, English Key requests the student to cancel the class via their Student Portal with at least 24 hours notice.
    • Important (cancel with less than 24 hours): students who fail to cancel 2 classes with less than 24 hours notice will be automatically moved to the Waiting List for 2 subsequent classes.
    • Important (not cancelling at all) Students who completely fail to cancel 2 classes during their course will be automatically moved to the Waiting List for 3 subsequent classes
    • These two strict policies are designed to ensure that all students have access to as many classes as possible and that no students unnecessarily reserve spaces that could otherwise be given to other students.
    • For this reason, students on any of English Key's "Unlimited" courses must not select classes they do not genuinely intend to come to.

  • Course Durations*:

    • 1 Week Courses: 7 consecutive days of enrolment from date of first class.
    • 2 Week Courses: 14 consecutive days of enrolment from date of first class.
    • 1 - 3 Month Courses: a "month" is defined as 30 days of enrolment from date of first class. *Sundays are considered a day of enrolment

  • Public Holidays:

    • English Key does not offer classes on public holidays and extensions are not provided on courses that include days that are public holidays. (Exceptions for students enrolled in 1 Week Courses)

  • Pausing courses:

    • "Pausing" of courses are not allowed. Students are expected to plan ahead prior to enrolment. However, the pausing of courses may be granted for medical/ family reasons to return temporarily to their country of origin.

  • Refund Policy:

    • English Key does not offer refunds under any circumstances. However, we do understand that sometimes for legitimate reasons beyond a student's control, he or she may not be able to continue his or her course.
    • In these scenarios the student has the option to transfer the remaining days of their course to a friend who is not currently enrolled in and English Key course. This opportunity is valid for 2 months from the time the enrolled student advises English Key in writing via email that they can not continue.

  • Communication regarding any administrative or scheduling issues:

    • If you require further clarification regarding any points in this document or assistance with selecting classes, please email info@englishkey.com.au (Melbourne) or sydney@englishkey.com.au (Sydney) and we will be happy to promptly respond.

  • TERMS & CONDITIONS RELATING TO THE "UNLIMITED TILL YOU PASS" OPTION

    Students on English Key's "Unlimited Until You Pass" course option are subject to the following conditions.
    • Students must submit to English Key via email a certificate of their last PTE exam attempt every 2 months to demonstrate that the student is actively attempting to pass the exam (info@englishkey.com.au for Melbourne/ sydney@englishkey.com.au for Sydney).  
    • Students must provide proof of what score they require in the exam, and also their progressive exam results.
    • Students must submit a minimum of one writing sample every month for correction and feedback (teacher@englishkey.com.au for Melbourne/ sydney@englishkey.com.au for Sydney).
    • Students can attend a maximum of 6 classes each week after the first month.
    • Students must attend at least 1 class every 3 weeks.
    • Students must not be “absent” for no more than 4 “Confirmed” classes for the duration of the course.
    • Students must bring their own laptop & headset to Mock Exam classes.
    • English Key does not have an infinite amount of materials and therefore the student will likely see repeated content during their course after the first 8 weeks. Students are able to attend individual lessons that they have already attended once only.
    • 15 minute One to One sessions are only available to be booked in the first month of the course.
    • Students can submit a maximum 1 writing submission via email each fortnight after the first month of the course. (additional writing support options are available via English Key’s “Online Writing Support” option).
    • [SYDNEY ONLY] In the event of the closure of a branch where the student is taking classes, if the student has already taken one month of classes then any additional support will be supplied via video streaming of classes and support from head office in Melbourne.
    • [SYDNEY ONLY] If the teacher feels the student’s level is too low, then they may be moved into a General English course (3 days per week).
    • This offer cannot be used in conjunction with any other offers. eg “10% Off Repeat Courses”.
    • The maximum time for this course option is 12 months.
    • All other general Terms and Conditions in this document also apply.

    • Failure to abide by any of the above Terms and Conditions may result in termination of the course.

  • info@englishkey.com.au
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